Digital Transformation

AI: The Missing Link in AI Success: Smarter Processes

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Unlocking the Real Value of AI: Why Better Process Management Is the Transformation We’ve Been Waiting For.

Discover how AI-driven process management boosts efficiency, unifies workflows, and unlocks real ROI from digital transformation.

For all the breathless talk of digital transformation over the past decade, a sobering truth remains: many organisations still aren’t seeing the productivity gains they were promised. AI, automation, cloud platforms, dashboards, they’ve all been rolled out with gusto. Yet according to McKinsey, roughly 30 per cent of employee time is lost to non-value-added data work. That’s almost a third of the working week squandered on fiddly tasks, data clean-up, and administrative churn.

So where’s the disconnect? If the technology is so clever, why are teams still bogged down?

A recent Harvard Business Review webinar on AI-driven process management put the spotlight firmly on this question. The message was clear: AI won’t deliver unless the underlying processes are fit for purpose. It’s not the tools holding companies back, but the messy, silo’d, poorly designed workflows they’re bolted onto. The most successful organisations take a more holistic approach – one where people, processes, and technology are treated as a single, joined-up system.

Below are the four core methods highlighted for turning scattered tech deployments into genuine enterprise breakthroughs.

1. Uniting workflows across operations for exponential business gains

Most companies still run on disjointed workflows, marketing does things one way, operations another, service teams yet another. Systems don’t talk; data doesn’t flow. AI applied in isolation simply automates inefficiency.

A harder, organisation-wide look at how work actually moves is needed. When workflows are unified, not just patched together through software, but deliberately redesigned end-to-end, something striking happens: AI can amplify value across the entire chain, not just in pockets.

It’s the difference between fixing isolated tasks and streamlining the whole machine. Shared data standards remove rework. Clean handovers cut delays. AI then sits on top of this connected backbone, spotting opportunities, predicting bottlenecks, and enabling better decisions at speed.

The real gains don’t come from making one part of the process faster, but from making the whole system work together.

2. Continuously optimising processes with AI insights

Traditional process improvement is static – you design a workflow, deploy it, and revisit it from time to time. But organisations now operate in a constantly shifting environment of changing demand, new regulations, supply chain pressures, and evolving customer expectations.

AI allows for something far more dynamic. Rather than waiting for problems to surface, AI can monitor processes in real time, catching inefficiencies the moment they appear. It can flag duplicated work, highlight data anomalies, and even predict delays before they hit.

This represents a shift from project-based improvement to ‘always-on optimisation”. Process improvement becomes a living, continuous function rather than an occasional tidy-up. Companies that embrace this rhythm will be far better equipped to adapt and stay competitive.

3. Streamlining experiences for seamless service

Despite all the investment in digital tools, many organisations still deliver clunky, fragmented experiences. One system asks for information the last system already collected. A service rep spends ten minutes hunting for a record. The front end looks polished, while the back end lags decades behind.

Thoughtful process management is crucial here. When processes are designed from the user’s point of view rather than the organisation’s internal structure, the entire experience becomes smoother and far more intuitive.

AI then elevates this further. It can route requests instantly, personalise interactions, and adjust workflows to individual needs. It strips away friction so thoroughly that the technology becomes invisible, and users simply get what they need quickly and without fuss.

People aren’t asking for more AI, they’re asking for better experiences. Well-designed processes make that possible.

4. Maximising efficiency at scale with AI-powered workflows

Scaling efficiency has long been a stumbling block. A clever bit of automation may thrive in one department but collapse under the weight of enterprise-wide rollout.

AI-powered workflows offer a way around this. They adapt, refine, and improve as they encounter new situations. When these workflows sit on top of clean processes and trustworthy data, they can scale without the usual growing pains.

This isn’t about squeezing more work out of fewer people. It’s about freeing teams from drudgery so they can focus on the work that genuinely adds value, decision-making, innovation, and customer engagement.

The result is a modern operating model where efficiency becomes a compounding advantage rather than a one-off win.

The bottom line

Digital transformation hasn’t failed for lack of technology. It has faltered because the technology was placed on top of processes that weren’t ready for it.

By unifying workflows, embracing continuous optimisation, designing seamless experiences, and embedding AI-powered workflows throughout operations, organisations can finally unlock the productivity gains they’ve been chasing.

Get the processes right, and AI doesn’t just automate the present, it opens the door to a far more efficient and future-ready enterprise.

Steve Coulter is a working lifetime business owner, manager, director and marketer involved with digital marketing since 1999. Nowadays AI Search expert, digital marketing & AI thought leader and brand engagement strategist.

Author of; The Definitive Guide To Digital Transformation For Legacy Businesses, Ultimate GEO & NATO Spec: Elite Team Tactics for Business

AUTOMOTIVE: The Autotrader Deal Builder Double Whammy

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A sharp, forecourt-level look at how Autotrader’s Deal Builder and the rise of Zero Click behaviour are squeezing used car dealers from both sides, eroding autonomy, visibility and buyer engagement in a fast-shifting digital marketplace.

Autotrader Deal Builder


Autotrader’s Deal Builder isn’t just another product tweak. It’s a disruptive structural shift in how used cars are bought and sold online and dealers can feel the ground moving under their feet. For years Autotrader played a fairly neutral host, the marketplace where dealers paid increasingly handsomely for leads but kept ownership of the tango between buyer and seller. Deal Builder flips that. It pulls negotiations, finance steps, part-exchange valuations and the vital early dealer-customer chat into Autotrader’s own funnel adding a new commission to variable costs.

Dealers are no longer shaping the first conversation. They’re reacting to it.

At a glance that might simplify the process for the buyer – even more appealing to some? But for dealers it means the nuances that make a sale happen; gauging buyer intent, framing the value of the car, uncovering their real needs, building rapport, have already been flattened by a scripted online journey. Price becomes the headline act. Specification, condition and service history become afterthoughts. The sales wizard on the phone or forecourt who can turn a researching caller or hesitant browser into a committed buyer no longer gets to weave their magic until it’s far too late. Many dealers see that not as convenience but as a strangulation of their craft. No wonder this has become the straw that broke the camel’s back for already disgruntled dealers and Autotrader contracts have been cancelled.

But even with Deal Builder, removing yourself from Autotrader in 2025 is like stepping off the M25 at 8am weekdays and hoping the A-roads will deliver the same traffic. You cut yourself out of the busiest shop window in the country. That risk is amplified by the rise of so-called ‘Zero Click’ behaviour. To an increasing extent searchers are no longer hopping from platform to platform, comparing listings, digging into dealer sites or ringing up on a whim. They’re skim reading synthesised summaries generated by AI that sit above the results. If a car search query gets answered directly in a neat little paragraph; price ranges, typical condition, popular models, even directing them to the dealer with the greatest AI savvy, the user might never reach the listings at all.

This is the new hazard. It’s not simply that buyers won’t click through. It’s that discovery is now mediated by machines distilling the market down to a few tidy facts. Dealers who once relied on strong photography, punchy descriptions and a competitive price for that particular car now find their efforts abstracted into an AI-authored digest that doesn’t mention them, their car or their service. Even when shoppers do hit a listing page, in our ADHD world they’re being conditioned to make faster decisions with less context. Cars outside those first handful of ‘best fit’ results are ghosted before they’ve even had a chance.

Put Deal Builder and Zero Clicks together and the picture gets darker. Dealers leaving Autotrader lose control over a funnel they disliked, but they also lose access to the only marketplace still large enough to push past the AI summaries and land real eyes on stock. Meanwhile the secondary platforms they retreat to don’t have the critical mass to surface above the Zero Click fog. A dealer might regain their autonomy only to find there’s no-one left to talk to.

It isn’t terminal for the trade. Those who invest in their own digital presence; take social media seriously, craft richer websites and vehicle pages, create informative video walk-arounds, encourage reviews, restructure their websites to answer conversational searches, build first-party email lists and get serious about local search can carve out their own lane.

Community reputation, repeat custom and transparent after-sales support still matter in ways algorithms cannot capture.

But make no mistake. The combination of Autotrader centralising the sales journey and search engines becoming subordinate to AI search is a huge double whammy. Dealers will be squeezed from the marketplace side and the discovery side.

Navigating this reality will take sharper thinking than the industry has been asked for in years.

—

Steve Coulter is a four decade Automotive Industry professional now running a creative agency specialising in AI Search, Digital Transformation and Brand Engagement.

BUSINESS COACHING: Affordable Small Business Development

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Small Business Coaching That Helps You Sell Better and Manage Smarter

Running a small business today is harder than ever. You’re doing the work, finding the customers, managing the staff, and trying to keep on top of marketing. It’s a lot. Most business owners never get proper guidance on how to grow without working themselves into the ground.

That’s where I can help.

I’m a small business coach specialising in sales, marketing, and management for local businesses. I work with owners who want to sharpen their strategy, strengthen their brand, and run their business with more confidence. My focus is on real results, not buzzwords or expensive consultancy.

Practical Coaching for Real-World Businesses

I’ve spent over nearly four decades in management, sales, and marketing. Now I use that experience to help small business owners build stronger, more profitable operations. My approach is simple, straightforward, and designed around your goals.

Here’s what I offer:

1. Sales and Marketing Coaching

We review how your business attracts and keeps customers. That means improving your visibility on Google, refining your message, and making sure your promotions actually bring in leads.

I help you:

  • Create a clear, local marketing plan
  • Improve how you handle enquiries and follow-ups
  • Build stronger customer relationships
  • Turn happy customers into repeat business and referrals

Everything we do is practical and measurable. You’ll know exactly what to do next and why it works.

2. Business Management and Systems

Good marketing means little if the business behind it is struggling or disorganised. I’ll help you to introduce order into your day-to-day operations. Together we’ll simplify your process, admin, pricing, and time management, and make sure the business runs smoothly.

You’ll learn simple systems that save time and reduce stress. Most clients find they gain hours back each week once their processes are in place  – or they know where to look when something appears from the left-field.

Who I Work With

I coach SME that is Small & Medium Enterprises, Owner Operator and Micro-Businesses across trades, retail, and services. That includes:

  • Builders, decorators, and local trades – who typically have little or no dedicated marketing
  • Shops, cafés, and independent retailers
  • Family-run firms ready to modernise or who wish to protect against disruptors
  • Freelancers and sole traders who want to grow

My clients are skilled at what they do but need structure, clarity, and direction. They want a business that works for them, not one that runs them ragged.

Flexible, Affordable Coaching Options

I understand that budgets are tight in 2025. I’m a business enthusiast first and a coach second, so my rates are fair and flexible. You’ll always know what you’re paying for and what to expect in return.

You can start small or go deeper depending on what you need:

  • Business Health Check – A two-hour session to spot quick wins and fix problem areas.
  • Six-Week Growth Programme – Focused coaching on marketing, sales, and management.
  • Monthly Mentorship – Ongoing support and accountability to keep progress steady.

Or you tell me – and we will create and affordable programme together.

All sessions are one-to-one, either in person (preferable) or online via WhatsApp or MS Teams.

Why My Coaching Works

Because it’s based on experience, not theory. I’ve managed teams, grown sales, and dealt with the same day-to-day challenges that most small business owners face. I don’t offer generic advice. Every session is tailored to your business and your goals.

Clients tell me the biggest benefit isn’t just growth — it’s clarity. They leave sessions knowing what to do, in what order, and how to track results.

Get Started

If your business could use a fresh look and a clear plan, let’s talk. Whether you need help finding customers, improving sales, or streamlining how you work, I’ll help you move forward with confidence.

Book your free introductory call today and take the first step towards a business that’s organised, visible, and profitable.

SCC for Simple – Creative – Cost-Effective solutions

DIGITAL MARKETING: AI Search and Answer Optimisation

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Why Your Website Must Be AI Search and Answer Optimised

Search engines no longer read and rank websites as humans do. Algorithms powered by natural language models depend on clean coding, structured schemas, and context-rich content to identify authority. Without this, your site is at risk of being bypassed by AI in favour of competitors who have invested in AI Search Optimisation. The impact is clear: unless your website is AI-ready, you could lose visibility, customers, and crucial opportunities to competitors in an era dominated by Zero Click searches.

The shift to AI search

The way people find information online is undergoing its biggest transformation since the birth of Google. Traditional search results, once dominated by blue links and snippets, are now led by artificial intelligence overviews and direct answers. This change is driving the Zero Clicks phenomenon, where users leave search engines with the answers they need without visiting a website.

For senior leaders, this shift means visibility is no longer guaranteed, even if your website has ranked well in the past. Without AI-focused optimisation, your brand risks being dropped from the conversation entirely.

Why optimisation is no longer optional

At the heart of this change lies how search engines process and comprehend content. Algorithms do not evaluate pages like humans. They read structured data, clear signals, and semantic patterns. When these are missing, your content may never surface.

AI search optimisation is about ensuring your content is technically visible and contextually authoritative. Answer optimisation makes that content extractable, quotable, and deployable in AI-generated overviews.

The new “page one”: AI Search Summary citations

In traditional search, the goal was to secure a top ranking. Today, the new priority is being named as a trusted reference within AI Search Summary citations. These summaries decide what users see first and which sources they associate with authority. If your business is excluded, competitors gain the credibility and traffic instead. Citations are now the digital equivalent of being on page one—and failing to appear means disappearing from consideration.

Principles of AI Search and Answer Optimisation

  • Structured data: Using schema markup in JSON-LD to define your services, products, and business details.

  • Answer-first content: Presenting clear, concise responses that match customer intent.

  • Code readability: Clean separation of meaningful content from design features so crawlers can interpret with ease.

  • Authority signals: Providing expertise, relevance, and trust so AI recognises your credibility.

  • Content alignment: Anticipating customer questions and supplying strong, original responses.

The commercial stakes

For directors and business owners, the bottom line is straightforward. Your website either contributes to visibility and lead generation in AI searches, or it does not. Zero Click behaviour reduces traffic, limits conversions, and weakens brand presence. Sites that secure AI Search Summary citations hold the advantage, because they remain visible and authoritative even if the user never clicks through. Getting in early – Now, ensures your offering is crystallised into the AI search algorithm and becomes the relevant answer to surpass for inclusion.

Your Call To Action

This is not a trend on the horizon. It is a present reality.

Were you aware of this paradigm shift in search, and have you ensured your business remains cited, visible, and authoritative in the Zero Click era?

Please Contact Me if you would like to discuss this in the context of your own business.

AI: Five Ways for SMEs to Protect Sales Leads and Marketing Efficiency in the Age of AI

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The rise of artificial intelligence and AI Search Summaries (Resulting in answers from Zero Clicks) is changing the way people find and choose businesses online. For SME owners, this shift means the traditional paths to generating sales leads and website traffic are under significant pressure. AI-driven search tools often provide direct answers without needing users to click through to websites. This can reduce the number of leads and enquiries your business may get from online marketing. But there are clear steps small businesses can take this week to adapt and safeguard their sales efforts.

Here’s five immediate moves you can make THIS WEEK. 


1. Optimise for AI-Driven Search

Simply relying on old-fashioned search engine optimisation is no longer enough. Generative AI and tools like Google’s AI Overviews pick and summarise information directly from websites. It pays to adapt your content and code with clear, authoritative answers to common questions your customers ask. Using structured data on your site helps AI systems extract your business information accurately, increasing the chance your company will be referenced and recommended even without a traditional link click.

2. Broaden Your Lead Generation Channels

With fewer website visits from AI summaries, it is wise to build leads through multiple channels. Boost your presence on LinkedIn, local business directories, review platforms, and relevant industry forums. Keeping these online profiles up to date ensures your company can be found through AI recommendations in different digital spaces, capturing customers who no longer start with a Google search alone.

3. Strengthen Trust and Credibility Signals

AI tools favour sources that demonstrate expertise and trustworthiness. Ensure your website clearly shows accreditations, client testimonials, and case studies. Keep your legal pages, such as privacy and terms, current and transparent – these may be automated using AI tools. These elements help build the confidence AI systems and your customers need to choose your business over others.

4. Focus on Direct Nurture and Retargeting

Since organic site traffic might drop, it is important to maintain contact with existing and potential customers through email newsletters, retargeting adverts, and downloadable resources. Collecting first-party data – for example, through newsletter sign-ups – with clear consent – means you can continue marketing directly to interested leads, even as search behaviours evolve. Building your own customer database and reviews away from major retail platforms like Autotrader and Right Move is vital.

5. Review Your Analytics and Tracking

AI search changes and stricter privacy rules may reduce the accuracy of traditional website analytics. Take a detailed look at your tracking and attribution methods. Consider tools that track referrals from AI platforms, branded searches, and mentions. Adjusting your measurement models allows better insight into where leads come from and how AI impacts your digital visibility. Also check typical searches on the major AI LLM apps like ChatGPT and Perplexity to see if you are included in citations – if not who is? What information is being picked up and can you emulate this?

***

AI technologies are here to stay, but with the right approach, SMEs can continue to thrive. Taking these practical steps this week helps protect your sales pipeline and marketing success in a rapidly changing digital landscape.

***

Too busy, or this is outside your level of expertise? Contact Me today for a conversation about how my agency might assist. 

DIGITAL MARKETING: AI-First SEO Era

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This paper presents the findings of a year-long study into how generative AI is disrupting the search landscape, marking a decisive shift from traditional SEO to a new era of AI-first discovery. Drawing on extensive research, expert insight and real-world testing, it examines the rise of Generative Engine Optimisation (GEO) and outlines the strategies modern brands must adopt to remain visible, authoritative, and trusted in AI-driven search environments. A definitive guide for organisations seeking to understand and thrive in the rapidly evolving world of generative search.

FYI I have a draft book manuscript ‘Ultimate GEO’ which you are welcome to please contact me for a copy. 

The AI-First SEO Era: Navigating Generative Search

Executive Summary

Context: The rise of generative AI is transforming how people search, shifting from traditional keyword-based search to AI-first paradigms.

Thesis: SEO is no longer just about ranking, it’s about being cited and trusted by AI models.

Key Trends: Generative Search Engines (GSEs), multi-intent queries, AI citations, structured content optimisation, and the new metrics of search success.

Recommendations: Build content with topical authority; prioritise experience and expertise (E-E-A-T); measure AI visibility, not just click-through; invest in AI + human content workflows.

1. Introduction: The Generative Search Shift

Search is evolving: Platforms like ChatGPT, Perplexity, Gemini, and others are no longer niche — they are fast becoming primary touchpoints for information discovery.
Implication for SEO: Traditional SEO based on PageRank, backlinks, and keyword frequency is being disrupted. The new frontier is Generative Engine Optimisation (GEO).
Users now expect concise, synthesized answers rather than lists of links.

2. Defining Generative Engine Optimisation (GEO)

What is GEO?

GEO is the practice of optimising content so that generative AI models can:

 1. Understand it deeply (semantic meaning, entities)
 2. Cite it when constructing responses to queries
 3. Attribute it in generated answers (i.e., as a source)

Key components of GEO:
Topical authority: building deep, interconnected clusters of content.

Semantic relevance: using structured data, knowledge graph signals, clarity of entities.
Credibility signals: authored by experts, backed by data / research, with original insights.
Clarity and structure: FAQ format, schema markup, headings, concise summarisation.

3. Emerging Ranking Signals in the AI-Driven Search Landscape

These are the signals that matter more in a generative AI search context, compared to classic SEO:

1. Topical Depth Over Keyword Density

AI models reward content that demonstrates deep understanding.
Topic clusters (pillar pages + subtopics) perform better than isolated blog posts.

2. Experience, Expertise, Authority, Trustworthiness (E-E-A-T)

AI increasingly values real experience: first-hand case studies, expert authors, unique data.
Verified credentials, research, and transparency matter more than ever.

3. Semantic and Contextual Relationships

AI uses entity recognition and knowledge graphs to understand relationships between topics.
 Internal linking, co-occurrence of ideas, and concept mapping help AI navigate your content.

4. Behavioral / Predictive Signals

AI engines use predictive behaviour: they try to infer next user intent, not just respond to the query.
Content needs to anticipate multi-step journeys (e.g., compare → buy → research).

5. Structured Data & Schema

Use of schema (FAQ, Article, HowTo, etc.) makes content more machine-readable.
Structured content helps AI summarise and cite your page correctly.

4. The Impact on Search Behaviour

Zero-click Searches Surge: AI overviews and answer-generation mean many users get their answer without clicking through. 
Changing Click Patterns: Traditional CTR becomes less reliable; instead, visibility is measured via citations in AI-generated responses.
Multi-intent Queries: Search intent is more layered, users may be comparing, buying, exploring, or interrogating. AI helps surface richer, intent-aware responses.
Discovery vs. Engagement: The goal shifts from driving traffic to being used as a trusted source by AI.

5. Risks and Challenges

AI-generated content pitfalls: Generic content, without depth or authority, is penalised by AI models. 
Brand bias and big-brand advantage: Larger, well-known brands may be more likely to be cited by AI if they already dominate topically.
Transparency & Attribution Issues: If AI cites your content incorrectly, or without a link, how do you ensure fair use?
Analytics Blind Spots: Traditional tools like Google Analytics / Search Console may not capture AI-driven visibility. As Reddit conversations highlight, SEO pros are “checking Search Console way less” in an AI-first world. 
Over-optimization risk: There’s a balance to strike, too much structure purely for machines can make content robotic or disjointed for human readers.

6. Strategic Imperatives for Businesses

To win in the generative search era, brands should:

1. Build Topic Clusters with Authority

Map out core themes → subtopics → supporting content.
Publish long-form, data-rich content, not just shallow blog posts.

2. Elevate E-E-A-T

Leverage subject-matter experts, generate original research, and highlight first-hand experience.
Use author bios, credentials, and case studies.

3. Optimise for AI Appearance

Use schema markup (especially FAQ, Q&A) to make it easier for AI to parse.
Create summaries, intros, and structured sections in your content to improve scannability.

4. Monitor AI Visibility, Not Just Clicks

Track citations in AI platforms (e.g., “Which sources did ChatGPT / Gemini / Perplexity cite?”).
Use tools that monitor generative engine visibility or build internal dashboards.

5. Adopt a Hybrid Content Workflow

Combine human expertise + AI drafting: AI can help generate first drafts, but humans should refine and fact-check.
Iterate based on how generative engines reference your content.

6. Prepare for Future Generative Search Modes

Voice, image, and even agent-based search (AI agents doing tasks) will become more common.
Make sure your content is multimodal-ready (e.g., alt text, conversational copy, structured data).

7. Case Studies & Examples (Hypothetical / Real)

Brand A (B2B SaaS): By building a deep topic cluster around “AI for Sales Automation,” they increased citations in AI overviews by 200% in six months.
Brand B (Health & Wellness): Expert-led content (doctors, nutritionists) was more frequently cited by generative models than competitor sites using generic AI content.
Brand C (E-commerce): Implemented FAQ schema on product pages and saw their pages being directly referenced in AI answer engines for common product questions.

8. The New SEO Tech Stack

To operate in this new era, businesses need a modern SEO stack:

AI Keyword & Topic Research Tools: For clustering by semantic meaning and intent.
Predictive SEO Platforms: That use forecasting to simulate how AI engines will respond to content.
AI Content Scoring / Quality Tools: To evaluate readability, topical depth, and authority.
AI Search Visibility Trackers: Tools specifically designed to capture how often your content is referenced or cited in generative AI outputs.
Automated Technical SEO Tools: For ensuring structured data, schema markup, fast-loading sites, and mobile readiness.

9. Future Outlook

Increasing dominance of generative search: As more users adopt AI for search, generative engines will capture a larger share of queries.
AI agents and multi-modal search: Autonomous AI agents (agents that search, compare, and transact) will create new demand for content structured not just for humans, but for other AIs. 
Evolving measurement frameworks: Traditional SEO KPIs (rankings, clicks) will be supplemented / replaced by “AI citations,” “answer appearances,” and “AI-engaged traffic.”
Ethical and trust considerations: Brands that provide transparent, trustworthy, expert-led content will be rewarded. Others risk being de-prioritised by generative engines.

10. Conclusion & Call to Action

The SEO landscape is undergoing a fundamental transformation, not incremental change, but a structural shift.
Brands that adapt their content strategy to be “AI-citable” and demonstrate genuine expertise will thrive.
It’s time to rethink SEO: from chasing rankings to building authority in the eyes of generative models.

The question for every business: Are you ready to optimise for the AI-first search world, or will you get left behind?

For more information or explanation of anything in my GEO Industry report and how this affects your own business please contact me.

DIGITAL MARKETING: Google’s Nuclear Button

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How Google’s AI Mode Button Has Changed Search Forever & What Every Business Needs to Know

There’s a seismic shift underway in the world of online search, and if your business or brand relies on visibility in Google, you cannot afford to ignore it. With the introduction of the new AI Mode button, now placed right at the top left and in the first position of Google’s search interface, everything you thought you knew about search engine optimisation is changing fast.

What Is Google’s AI Mode Button?

Google’s AI Mode button instantly transforms traditional search into a conversational, AI-powered experience. When users click (or, increasingly, tap by default) the new button, classic blue links and ten-result lists give way to something different. The search results page now delivers an intelligent, summarised answer, drawn from across the web, bolstered by only a few cited sources.

Why This Placement Is a Game-Changer

Let’s not underestimate the significance of the AI Mode button sitting right at the top left, in prime position. Most users won’t even think twice before clicking it. For businesses, this spells both fantastic opportunity and real risk – because user behaviour is shifting, and it is shifting fast.

The New Reality for Search and SEO

– Goodbye Clicks, Hello Summaries: AI Mode is designed to answer queries directly on the search page. This means fewer people clicking through to websites. The familiar flow from search to site is being replaced by instant answers, right there in Google.

– SEO Is No Longer Just Rankings: Traditional methods focused on keywords and moving up the search ranks. That isn’t enough now. To stand out, your content must be picked as a trusted source for Google’s AI-generated answers. If your site isn’t cited, it risks being invisible.

– Semantic Relevance Is Everything: The days of gaming Google with repetitive keywords are over. AI Mode matches user queries with content that best answers the meaning, not just the wording. Your content needs to be rich, informative and genuinely authoritative to even be in the running.

– Expertise and Trust Are Essential: Only the most reputable, accurate and well-presented information gets chosen. Demonstrating true expertise and trustworthiness is now the entry fee for being cited.

– Analytics Have Changed, Too: Old metrics like clicks and impressions don’t tell the whole story any more. Success is about being seen and cited within AI-generated answers. That means rethinking both how we track results, and how we report on them.

What Every Business Must Do Now

– Review your website’s content and update it to offer real, valuable answers to your audience’s questions.
– Focus on creating and highlighting expertise, clear authority and trust. Use facts, current data, and cite reputable sources within your content, not just opinions.
– Diversify your content formats, including summaries and key points – make it easy for Google’s AI to pick out your insights.
– Monitor your visibility in AI responses, not just classic search rankings.

Ready or Not, Change Is Here

Google’s AI Mode button marks a new era for search. It rewards brands and businesses who invest in high-quality, well-crafted content that genuinely helps users. Those who continue clinging to short-term tactics or keyword stuffing risk losing out as Google continues to drive users towards more efficient, AI-powered synthesised answers.

Don’t be left behind. Start adapting your content strategy today – audit your website, rewrite your key pages, and ensure your most important insights are unmissable and authoritative.

Book a call with our team now to future-proof your SEO for the age of AI search. Your digital presence and future viability depends on it.

 

DIGITAL MARKETING: AFFORDABLE AI & SEO HEALTH CHECK

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Is your business visible when it matters most?

With Google’s AI summaries now dominating search results, the digital landscape has shifted dramatically – and quickly.

What worked last March might be costing you customers today.

As an SME owner or director, you’re juggling countless priorities. But here’s the reality: whilst you’ve been focused on running your business, the way customers discover and evaluate companies has fundamentally changed. Google’s AI now determines which businesses get featured in those crucial summary boxes that appear before traditional search results.

The question isn’t whether you need a digital presence – it’s whether your current one is working.

Many SME owners assume their website and social media are “sorted” because they exist. But an empirical analysis often reveals:

• Your ideal customers can’t find you when they’re actively searching

• Competitors with weaker offerings are appearing ahead of you

• Your digital messaging doesn’t reflect your actual business strengths

• You’re missing opportunities in channels where your customers actually spend time

This isn’t about expensive overhauls or complex tech solutions. It’s about getting an objective, data-driven assessment of where you stand and what simple changes could make the biggest impact.

The businesses thriving right now aren’t necessarily the biggest – they’re the ones that understand their digital footprint and have aligned it with how customers actually behave online.

If you’ve been putting off that digital review because it feels overwhelming or expensive, consider this: the cost of not knowing where you stand is likely far higher than finding out.

The bonus is that my service is not only invaluable, but very affordable – I’ve started and run SME sized businesses so I understand cost control and value.

Don’t let your competitors steal tomorrow’s customers whilst you’re serving today’s.

Message me to get the ball rolling. 

COMMENTARY: No Mate, 12 Weeks Minimum.

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Why the best businesses don’t need social media (and what that means for the rest of us)

I’m knee-deep in renovating a nearly 50-year-old property on the south coast U.K.

The place is solid as a stick of rock but needs everything doing after years of neglect.

Here’s what’s fascinating: every tradesman I’ve contacted is booked solid for months. No fancy websites, no Instagram presence, barely even a Google listing or review. They survive entirely on word of mouth, repeat customers and replying to messages. Quality work speaks louder than any marketing campaign.

Meanwhile, a talented abstract artist friend in Hove with 12,200 genuine Instagram followers is lucky to get 50 views on her posts. The algorithm has throttled her reach to nothing unless she pays to play. She’s not alone. Countless creative professionals are watching their organic reach disappear.

It’s the same story on LinkedIn. Despite upgrading to Premium, my posts struggle to reach even 50 people. The platform that promises professional networking seems more interested in pushing paid promotion than genuine connection.

There’s a lesson in this contrast. The trades flourish because they’ve built something social media can’t replicate: trust through consistent quality. But for those of us trying to grow beyond our immediate network, the digital landscape feels increasingly pay-to-play.

I help businesses navigate this challenge through strategic digital marketing that focuses on building genuine relationships rather than chasing vanity metrics.

Sometimes the old-school approach of quality and referrals is exactly what modern marketing needs.

How are you finding social media for your business? Are you seeing the same decline in organic reach, or have you found strategies that still work?

DIGITAL MARKETING: More Creator Content Intel

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Authentic creator content is now proving more effective than traditional advertising methods when it comes to audience engagement and building brand trust.

Recent research shows that creator-led campaigns consistently outperform standard digital ads, both in terms of engagement rates and return on investment. For example, 94% of brands now believe creator content delivers better ROI than traditional ads, a significant jump from previous years.

The reason is clear: creators offer *real stories and honest opinions*, which audiences find far more relatable than polished, scripted adverts. This authenticity leads to higher levels of trust, with consumers more likely to value recommendations from creators they follow over direct brand messaging. In fact, creator content has been found to perform better than 77% of traditional ads in delivering new information and 72% in terms of credibility.

Engagement rates are also much higher. Influencer-generated content receives up to eight times more engagement than brand-produced content, and campaigns featuring creators often spark meaningful conversations rather than just impressions. Brands are responding to these results by shifting more of their marketing budgets towards creator partnerships, recognising that authentic content not only captures attention but also drives action and loyalty.

In short, authentic creator content is not just a trend but a proven strategy that now outpaces traditional advertising in effectiveness, building stronger connections and trust with today’s audiences.

If you are interested in applying my digital transformation research, strategies and philosophy to improve your business marketing endeavours please contact me.

DIGITAL MARKETING: The 2025 Creator Content Premium

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Why Creator Content is Outperforming Traditional Advertising

The marketing landscape has changed dramatically in recent years, with the rise of the creator economy at the heart of this transformation. New research confirms what many marketers have suspected: content made by creators doesn’t just match the impact of traditional advertising, it actually outperforms it. This is true for both long-term brand equity and short-term sales.

What the Research Tells Us

Several recent studies have compared creator content directly with standard industry advertising. The findings are compelling:

– Superior Performance: Creator content consistently beats traditional adverts on measures such as emotional resonance, memorability, and trustworthiness.
– Emotional Connection: Viewers are much more likely to feel an emotional response to content made by creators. In some cases, up to a third of people reported a genuine emotional reaction, which is invaluable for brands aiming to stay top of mind.
– Real Results: Brands aren’t just seeing warm feelings. Around 70% of brands say their most successful campaigns have involved creators, and most believe that creator-led content delivers a better return on investment than conventional adverts.
– Driving Action: Research shows that 80% of consumers have taken action after engaging with creator content, whether that’s looking up a brand, following them on social media, or making a purchase.

Why Are Creators So Effective?

There are a few key reasons why creators deliver such impressive results:

– Authenticity: People trust real voices more than polished adverts. Creators speak directly to their followers, often sharing personal stories and honest opinions. This authenticity is especially valued by younger audiences, who are increasingly sceptical of anything that feels too scripted.
– Emotional Engagement: Creators are skilled at building genuine connections with their communities. When a creator is enthusiastic about a product, that excitement rubs off on their audience, making a real difference to brand recall.
– Relevance: Creator content is often tailored to the interests and needs of a specific audience, making it far more relevant and effective than generic advertising.

The Power of Short-Form Video

Platforms like TikTok, Instagram Reels, and YouTube Shorts have amplified the impact of creator content. Short-form videos are quick, engaging, and perfectly suited to the way we consume media today. Nearly half of UK social shoppers say they’ve bought something after seeing it featured by a creator.

What Does This Mean for Brands?

The message is clear: if you want to make a real impact, it’s time to invest in creator partnerships. As the digital world becomes more crowded and AI-generated content becomes more common, the human touch offered by creators will only become more valuable.

Brands that embrace this shift and work with creators who genuinely align with their values are set to reap the rewards, both now and in the future.

–  “When creators grab and hold attention in social feeds, it generates an extended emotional reaction that fosters deep connections with the brand, driving brand memory and making it easier and faster for audiences to recall brands when making purchasing decisions.” Ben Jeffries, CEO of Influencer.

In summary, creator content isn’t just a passing trend. It’s the new gold standard for building brands and driving sales in the digital age.

DIGITAL MARKETING: Get An Upgrade

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Get An Upgrade Website SEO Offer

Ready to transform your digital presence? Introducing a state-of-the-art website offer that’s designed to elevate your brand, engage your audience, and drive results.

Six great reasons to refresh your website and digital presence today:

– Instantly boost your credibility and authority with a modern, professional design.

– Enhance user experience and keep visitors engaged with seamless navigation and updated features.

– Improve security and reduce the risk of hacks by upgrading to the latest technology.

– Stay ahead of competitors by integrating the newest tools and functionalities your audience expects.

– Save time and improve customer service with easier site management and automation.

– Expand your reach and connect with a global audience 24/7 – your website never sleeps.

Don’t let an outdated site hold your business back. Ready for a digital upgrade? Let’s chat and unlock your brand’s full potential!

A website is for life, not just for Christmas. Take a look at the projects page for more details about Steve Coulter Creative, the team and our work to update and fine tune your digital marketing.

DIGITAL MARKETING: AI Overviews – Vital Intel

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AI Overviews* Are Redefining SEO: What Every Marketer Needs to Know in 2025

[*The summary you now see at the top of search results.]

AI-generated overviews are fundamentally changing the rules of SEO in 2025. Instead of relying on traditional blue links, search engines now deliver instant, AI-powered summaries at the top of results pages. This shift is having a profound impact on how businesses approach search visibility and content strategy.

AI overviews, which synthesise information from multiple sources, dominate informational queries and are responsible for a dramatic drop in click-through rates, sometimes by as much as 50%. Users increasingly find answers without ever visiting a website, making it harder for brands to drive organic traffic through classic ranking tactics.

To adapt, SEO professionals are focusing less on keyword stuffing and more on creating authoritative, well-structured content that AI models can easily digest and cite. Structured data, clear topical expertise, and unique insights are now essential for being featured in these AI summaries.

Competition is fiercer, as brands and companies must not only rank well but also be selected as a trusted source for AI-generated answers. As a result, SEO metrics are shifting: visibility within AI overviews and brand mentions are now as important as clicks and traffic.

In summary, AI overviews are forcing a strategic pivot in SEO to one that rewards quality, authority, and adaptability over traditional ranking alone.

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I’m available to talk to or message on the subject of AI Generative Engine Optimisation (GEO). This is now the direction of travel for search and the reason I have been studying this for months and adapting website content strategies accordingly. You have a great opportunity to put your brand or business at the spearhead of trust and authority for your industry and gain those vital citations.

DIGITAL MARKETING: The Zero Click Threat

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Generative Search AI: The Game-Changer SME Owners and Marketers Can’t Ignore

Google’s new Generative Search AI overviews are shaking up the search results page (SERP) in ways not seen since featured snippets first appeared. Instead of the familiar list of blue links, users increasingly see AI-generated summaries called AI Overviews, right at the top, directly answering their questions in a conversational, richly formatted manner.

Why does this matter for your business?

AI Overviews are rising fast: by March 2025, over 13% of all searches triggered them, up from just 6% in January. These overviews dominate informational queries, but even navigational searches are seeing more AI summaries. For SMEs, this means your customers may get what they need from the overview, sometimes without ever clicking through to your site (the so-called “zero-click” effect).

What’s changing for marketers and SMEs?

– Visibility is being redefined: AI Overviews often appear above traditional organic listings and even push ads further down, reducing click-through rates for both organic and paid results.

– Trust and authority matter more: Google’s AI draws on content it deems trustworthy and authoritative. Brands with strong reputations and high-quality, relevant content are more likely to be featured.

– Optimisation is evolving: Traditional SEO isn’t enough. Generative Engine Optimisation (GEO) is emerging, focusing on how your brand is mentioned and cited within AI-generated answers, not just how you rank for keywords.

– Content needs to improve: Informational, expert-led and up-to-date content is most likely to be surfaced by AI. This raises the bar for what gets seen and trusted.

What should SMEs do now?

– Audit your content for authority and clarity.

– Build brand mentions and citations across trusted sources.

– Adapt ad strategies to offer unique value that AI summaries can’t replicate.

– Stay agile – this landscape is evolving monthly.

The bottom line: Generative Search AI is rewriting the rules of digital visibility. For SMEs and marketers who adapt quickly, there’s now a real opportunity to stand out as trusted voices in your field.

Contact me today to get ahead of your competition and be the trusted source of information in your industry.

More about Generative Engine Optimisation

DIGITAL MARKETING: AI Search Is Here Don’t Get Left Behind

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Is your content strategy ready for the generative AI revolution?

Fed up with throwing money at content that’s getting lost in the search abyss? You’re not alone. The rules of the game have changed, and yesterday’s SEO tactics simply won’t cut it anymore.Introducing my Generative Engine Optimisation (GEO) service, because ranking well with AI search engines requires a completely different approach.

While your competitors are still obsessing over keywords, I’m helping forward-thinking brands like yours create content that actually performs in the age of AI search.

What makes our GEO approach different?

* I don’t just guess what works – I’ve reversed engineered how the major generative engines actually process and prioritise content
* I craft nuanced, context-rich content that generative engines love to reference
* You’ll get content that serves both human readers AND satisfies the complex needs of AI systems.

The future of search is already here. Don’t get left behind call or message today.

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Steve Coulter has a 35+ year sales and marketing career both pre & post Internet. A serial innovator and early adopter of technology and new media. In a world of recombinant business ideas and disruption, increasingly involved in digital transformation and the cutting edge of search. I enjoy partnering with companies who scan the horizon and wish to stay ahead of the competition.