Sales Process

DIGITAL TRANSFORMATION: My Foreword To ‘The Definitive Guide…’

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Congratulations on discovering “The Definitive Guide to Digital Transformation for Legacy Businesses.”

How did this guide come about? As an avid user of AI applications, whilst exploring potential opportunities, I analysed my CV through a prompt seeking areas of expertise where I might find employment or commissions. Based on previous projects and successes, Digital Transformation consistently emerged as the top result. Further investigation revealed that this outcome was driven by my work in change management when implementing the BS5750/ISO9002 Quality Standard in businesses between 1995 and 2005, combined with organic digital marketing skills and knowledge developed thereafter.

The renowned physicist Richard Feynman once remarked, “You are only an expert on a subject when you can teach it to others.” With this in mind, I began researching the areas where my knowledge was lacking. This led to brainstorming chapters which, as they expanded, required further research. You now hold the result of that journey.

Certainly, anyone with an interest in digital transformation could undertake similar research, but it is time-consuming. I believe most business owners can generate more revenue by running their businesses rather than learning about Technology Horizon Scanning. Additionally, many online resources on this subject are of a research or academic nature, so I have written this guide in a non-academic style. The transformation process is divided into specific chapters, each with subheadings and a conclusion. I am developing an online version with tools and management consulting checklists. Within each chapter, you will find pearls of profit wisdom that entrepreneurs and business people will recognise and may wish to act upon. I have never attended a training course that has not yielded at least tenfold returns upon returning to business. With this in mind, despite exceeding 100 pages, I encourage you to print the document (or individual chapters) and highlight pertinent areas requiring work or research. Do make notes in the margins!

Why is this guide free? My intention is to evangelise on the subject because digital transformation is critical to the future existence of every business. I wrote this document with legacy businesses and those affected by Google’s stringent YMYL SEO rules specifically in mind. If you do not maximise your opportunities or defend your business against industry disruptors, it simply will not survive.

Compliance is also vital in YMYL disciplines and needs to be incorporated alongside contemporary issues such as accessibility and sustainability. You need digitally skilled staff and, upon completion, a system to future-proof your business. All of this is included.

As a consultant, I am available for contact. I would also appreciate your feedback from your own digital transformation endeavours, which I will incorporate into future editions.

Wishing you a successful digital transformation.

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Please contact me for your FREE copy of The Definitive Guide To Digital Transformation For Legacy Businesses. The bundle includes a 15 chapter 123 page comprehensive process and also a one page 5 stage process for SME sized businesses with limited time and funds. The larger document may be used for reference.

COMMENTARY: How To Avoid Area 14 Syndrome

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SME Business Owners: How To Avoid Area 14 Syndrome.

During the Nineties I managed car sales at a franchised car dealership. We were savvy negotiating targets with all suppliers, as a consequence with application, quality of service & great local marketing, our team hit higher target bands to maximise the bonuses. However, I specifically avoided those conversations with other managers & owners who complained about everything; the franchise, their target, local activity and how everything was so difficult. Not so easy in an era of telephone negotiated dealer stock swaps for sold orders, but we had a great team & I didn’t make all the calls. When we hit 140% of sales target AKA the big bucks while the majority were on 90% I named it ‘Area 14 Syndrome’.

I’m talking about this because right now it’s so easy to talk the economy and business down. The news, OMG it’s so negative. Either the national or international news, or on social media. There’s never been a time like it. Twenty four hours. Relentless.

So, it’s incumbent on you and I as business owners and managers to be self-starters and move the dial, because nobody is going to do it for us.

First up, for example; let’s try not to let the seemingly arbitrary new Trump Tariffs affect our mood, conversation, or how we perceive our own business is going to alter as a result. The US Dollar has strengthened against the Great British Pound blah blah blah.. There’s a thousand outcomes, they’re not all bad.

Secondly, the government has a big job rebooting a U.K. economy that’s flat and dominated by major corporations and monopolies. How do you motivate businesses already making £Billions to sell more? But we’re not thinking about them.

In 2025, a vital foundation for your company is an effective, reliable website. Take a look at yours and check how well it represents your business, attracts sales and addresses the typical problems you might need to overcome such as;

Communicating your capabilities
Generating leads
Specialist recruitment
Building trust
Managing complex sales and manufacturing cycles
Differentiating your business from competitors
Adopting new technologies
Supply chain communication
After-sales support and technical documentation
Expansion into new markets and translation.

These are just a few of the typical problems SME sized businesses in industry need to overcome. You could do worse in February to audit your business website to see which of those require attention, the last time they were altered, or indeed any others you can think of. What will make you more profit?

If my ‘Half Full Essay’ resonates and you would like to work with an enthusiastic Digital Marketing supplier then please contact me, I’ve a great team for any project.

MARKETING PHILOSOPHY: It’s All About The Basics

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Today’s weblog post: Ensuring Solid Business and Marketing Fundamentals Before Launching New Campaigns & Initiatives.

In today’s fast-paced digital landscape, businesses often rush to adopt the latest marketing trends and technologies, hoping to quickly capture market share and boost brand visibility. However, this approach can lead to fleeting success if the foundational elements of marketing are not solid. Cementing business and marketing fundamentals before embarking on new advertising and marketing campaigns is crucial for achieving long-term success and building a sustainable brand.

Understanding the Customer

At the heart of successful marketing is a deep understanding of the customer. This involves recognising the hierarchy of needs, wants, and demands, as well as segmenting the market to identify the most relevant target audience. By focusing on customer needs and preferences, thereby solving problems, businesses can create products and services that truly resonate with their audience, leading to higher customer satisfaction and loyalty.

A Strong Value Proposition

A well-defined value proposition is essential for differentiating a company from its competitors and communicating why customers should choose its products or services. This proposition should clearly articulate the unique benefits and solutions offered by the business,  your Unique Selling Proposition (USP) ensuring that marketing efforts are aligned with the company’s overall mission and vision.

Building a Comprehensive Marketing Strategy

A solid marketing strategy serves as the blueprint for achieving business objectives. It involves setting clear, measurable goals, identifying the target audience, and selecting appropriate marketing channels to reach them. By focusing on core marketing principles, such as the four Ps (product, price, promotion, and place), businesses can create a cohesive marketing mix that effectively influences customer purchasing decisions.

Measuring Success and Adapting

To ensure the effectiveness of marketing campaigns, it’s vital to establish key performance indicators (KPIs) and regularly monitor progress. This allows businesses to identify areas for improvement and make informed decisions about future marketing efforts. By staying grounded in fundamental marketing principles, companies can adapt to changing market conditions while maintaining a consistent brand image and message.

So…

While the allure of new marketing trends and technologies can be strong, it’s essential to prioritise the fundamentals of business and marketing. By understanding the customer, crafting a compelling value proposition, building a comprehensive marketing strategy, and continuously measuring success, businesses can lay the groundwork for successful marketing campaigns that drive sustainable growth and foster enduring customer relationships. In a world where marketing landscapes are constantly evolving, relying on proven marketing fundamentals ensures that businesses remain competitive and relevant over time.

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Steve Coulter is a sales & marketing consultant & creative with 35+ years in senior leadership & entrepreneurship, primarily in automotive & online. A tech-savvy early adopter helping businesses evolve & grow.​​​​​​​​​​​​​​​​

First published on Linked-In

SOCIAL MEDIA: Back To The Futurism 3

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Futurist Preamble Ramble Pt.3:

The Clubhouse app analogy. Like attracts like, people follow those they respect and meet more like minded, all these people invite their friends to join the app and a ripple effect of like minded & a virtuous circle. An app that existed before the pandemic but floundering, came alive when we were stuck at home and realised that interactive podcasting meant you could contribute to the discourse of your pet subjects and interests. Typically, the larger platforms are now on the bandwagon with their own offerings. Speaking and sound was the last of the senses to be properly catered for by Social Media, the effect of hearing tone in someone’s voice is more personal than text creating an unexpected hit. Unexpected seems to be a thread.

At the creator level, ideas from people across the world are disseminated and applied to individual markets. Collaboration is a natural effect.

On a buyer level, obviously influencers are embedded, but micro influencers are targeting a smaller niche audience from subsets of interests. It’s simpler to market a niche product or service than larger.

How many have dyed their own hair during the pandemic and how many have sought reviews online? Some ultra agile smaller brands have capitalised mightily in the last twelve months by creating simple to use products and receiving rave reviews. The rise of the #RavingFan !

Social Media Groups are simple to create and market to. Brands who interact at a quantum level in these forums build trust in a subscriber that they are the most qualified supplier of goods and services (Social Listening). Backed up by encouraging great feedback within these forums and the Internet in general. Your brand’s clean fingerprints have never been more vital in a world where you simply cannot erase a poor review.

SOCIAL MEDIA: Back To The Futurism 2

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Futurist Preamble Ramble Pt.2

Creatives can use Blockchain as a method of dating and copyrighting their output – Intellectual Property is becoming critical when nation states are prepared to steal copy ideas and products. Leading creatives will create a Cryptocoin that reflects any rise in their stock. Imagine investing in designers Johnny Ive, Dieter Rams or architect Frank Lloyd Wright stock at the beginning of their careers.

The development of creator to brand exchanges where creatives will bid for work and brands can pick from the most competitive and creative talent to bring new messages to their customers.

We have only scratched the surface of the effect of Blockchain and Cryptocurrency. There is nothing to prevent well known brands jumping this bandwagon, encouraging investment in their coin generating interest bearing tokens that can be exchanged for limited edition products, uniquely offered sale goods and media launches and cross brand endorsements. Brands expanding outside of the regular economy into the decentralised economy that even countries like the newly independent Great Britain*, a G7 economy are considering entering – maybe tied into Free Port policies.
*I am Remainer lol but we are stuck with Brexit so we have to make it work.

In summary, a new breed of independently funded creators will provide infinite new competitively priced content to brands wishing to personalise their offerings to a savvy consumer.

Convenience
Consumers want Ease, Speed, Reliability & Consistency.

The rise of apps. Expedited delivery. Free Returns

Tribes & Influences
People want advice from like-minded people or people they admire & respect. We all want to belong.

They want to support brands they relate to and admire too. Cont.

 

SOCIAL MEDIA: Back To The Futurism

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More of the brainstorming from last week’s futurist marketing think tank.

Futurist Preamble Ramble Pt.1

The pandemic has enabled work from home and freelance culture. #WFH This was coming down the tracks with inevitable automation of industries but accelerated due to national lockdown policies. Home schooling (Child & Adult) and public service broadcasting was simply enabled to accommodate this. Surely a key to future economic prosperity would be a permanent extension of learning via television and Internet resources.

Millions of people around the world may become or are already unemployed or soon to be laid off when stimulus and furlough ends. Disruptors will radically alter industries like banking and law one by one as the dots are joined between industries to create recombination businesses like Air BnB and Uber. These were unthinkable a decade ago, but technology and the acceptance to use apps on smart phones by the general public plus price competition is fuelling this rise. The more sophisticated the apps become the more personalised and effective the offering will be to sectors of the demographic.

Already AI embedded plug-ins will track your e-commerce website journey and pigeon hole your behaviour then tailor a specific discount or offering to your buyer type. Rather like the person in a store who makes a purchase when an assistant only has to say “Have you tried the orange top with the blue skirt?” Until now sites like Etsy could only offer you a blanket discount across your range, added to their commission this was prohibitive. Imagine how profit can be increased when on an individual basis you offer only what you need to give to gain a sale? Or recognise a re-visitor who wants something no longer in a sale but would buy with a small incentive.

The New Creator Economy means self employed freelance creators will need to be ultra creative and competitive to create content and bandwidth to make an income. I’ve started using the hashtag #ultracreatives

These will be prolific, high quality content creators.

Cont.

SOCIAL MEDIA: Brainstorming The Future

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Apologies for neglecting my weblog posts, reality keeps me from what I love to do. Some unfinished brainstorming for a Clubhouse friend prior to her Digital (Auto) Dealer Conference presentation ‘Digital Dopamine’ in Florida last week. Broken down into four Instagram posts there’s content in here to apply to your overall thinking. I enjoy applying my experience in retailing and retail advertising / marketing and adding in current shifts in buying trends and expectation. Of course also what is state of the art coming down the tracks at us all. If you’d like to add commentary and your own ideas as a collaborator please feel free to do so in the comments. As ever, please Like, Comment, Share & Save especially the latter which are vital to being on the correct side of the altered Instagram Algorithm. Are you aware of this? The brief was to think tank external influence on selling mid pandemic, post pandemic and through the era of disruptive businesses. Feel free to contact me if you would like to add to the discourse, it’s an ongoing project.

1.Path to sale

Tribes & Influences, Restrictions, Budget, World View, Brand Values (fairness, Green, ethical investors etc.) The Big Picture, Media, Contemporaries, Dominating Values, Funding, Research

2.Inspiration & Decision

Brand attitude to staff and customers, Socially Aware, Reaction to newly taboo methods like fast fashion, plastics etc. Personalisation, Greater Purpose, Entertainment, Engagement, Trust,

3.Buying Experience

Convenience, Feeling Appreciated & Valued.

4.The Sale & Follow Up = Path To Next Sale

Serving (Explaining & serving not selling) Simplicity, Speed, Courtesy.

5.The Future

The End Of Pandemic (Withdrawal of stimulus, furlough), The Creator Economy, Blockchain uses. More recombination industry disruptors. Social Funding / Universal Basic Income – impossible to avoid?Security & Intellectual Property, Artificial Intelligence, 5G / Internet of Things, Sensitive to Sustainability, Protection of Employment, Reduce Consumption, Re-Use & Repair, Alt. Energy & Products Yet Unknown, Gamification, Transhumanism.